HP HP2-I57 : Selling HP Lifecycle Services for Workforce Computing 2024

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) Automated ticketing streamlines & expedites repairs with high-quality support
B) Ability to monitor the entire customer fleet of HP and non-HP devices
C) 24x7 remote support in all countries where HP provides coverage
D) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E) Availability for purchase throughout the entire product lifecycle

2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Identifying things your customer's employees say they're missing in their IT support today
B) Focusing only on asking questions related to services solutions since hardware is separate
C) Actively listening and taking notes
D) Asking leading questions to understand your customers' pain points
E) Assuming all customers need the same set of blueprints to get them where they need to go

3. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
B) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
D) Asset tags help customers save time and money and improve efficiency during the asset management process.
E) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

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