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Cisco 642-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operating and Maintaining IPCC Express | 20% | - System Monitoring and Reporting - Backup and Restore Procedures - License Management and Upgrades |
| Troubleshooting IPCC Express | 10% | - Integration and Connectivity Issues - Common Issues and Diagnostic Tools - Call Flow and Application Troubleshooting |
| Designing IPCC Express System | 30% | - Requirements Gathering and Capacity Planning - Feature Selection and Solution Sizing - Deployment Architecture and Design |
| Installing and Configuring IPCC Express | 40% | - Configuring IP IVR and Call Flows - Initial Setup and Integration with CUCM - Provisioning Agents, Users and Resources - Software and Hardware Installation |
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