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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
| Account and Contact Management | - Account hierarchy and master data - Contact assignment and relationship handling |
| Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Quotations and Order Management | - Sales quote processing - Order management basics |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. When do you implement the Approval process in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) You want to define multiple review processes for the same business object.
B) You want the direct approver of a business object to be the reporting line manager.
C) You want another user to review a business object before it can be processed further.
D) You want to define multiple review steps for the same business object.
E) You want different reviewers for a business object based on different conditions.
2. Based on which opportunity attributes can you create a sales forecast?
There are 2 correct answers to this question.
Response:
A) Negotiated Value
B) Expected Revenue
C) Total Contract Value
D) Weighted Revenue
3. How can you distribute the revenue of the opportunity?
There are 2 correct answers to this question.
Response:
A) The revenue can be distributed on a daily basis.
B) The revenue can be distributed between the account team members.
C) The revenue can be distributes at header level.
D) The revenue can be distributed between the sales team members.
4. Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
C) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
D) Upload Microsoft Excel workbooks to SAP Cloud for Customer
5. Which dropdown lists in the Product facet can you use to add products to a sales order?
There are 3 correct answers to this question.
Response:
A) Opportunities
B) Product list
C) Promotions
D) Past order
E) Quotes
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: A,B | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: B,C,D |


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