CompTIA PD1-001 : CompTIA PDI+ Beta Exam

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CompTIA PDI+ Beta Sample Questions:

1. A customer states that their fax machine can print received faxes correctly but everything they send out has a thin black line from the leading edge to the trailing edge. Which of the following components can cause this issue?

A) Contaminated photoconductor
B) Contaminated CIS unit
C) Contaminated charge wire
D) Contaminated laser unit

2. Which of the following conditions would result from toner or paper dust contamination on the laser unit windows?

A) Poor image transfer
B) Poor print quality
C) Fuser unit failure
D) Media jams

3. A customer is experiencing output quality issues when receiving and printing faxes on their MFD from multiple locations. Which of the following will isolate the problem between the faxing system and the print engine?

A) Send a fax from the MFD to another fax machine.
B) Send the fax to the MFD using a different fax machine.
C) Send a different fax to the MFD.
D) Send a print job to the MFD.

4. After working on a clients printer for two days in a row, the printer is stil not working. The clients frustration is showing now that they have been down for two days. Which of the following is the technicians next BEST step?

A) Inform the customer that further training is needed to operate the device properly.
B) Replace the machine with a new one.
C) Escalate the service call with technical support.
D) Escalate the service call to the sales team.

5. Which of the following copy defects would result from black spots on the exposure glass when using the flatbed scanner?

A) Black spots on the copy
B) White spots on the copy
C) Overall dark copy quality
D) Overall light copy quality

Solutions: