IBM M2090-740 : IBM Enterprise Content Management Sales Mastery Test v3

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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) How do CSRs access all information necessary to respond to customer questions?
C) Do your CSRs need Case Management?
D) How do CSRs do scanning of documents today?

2. Which is not a "Top of Mind" need for case interested executives?

A) Providing comprehensive visibility into process metrics, spend and customer satisfaction
B) Adhering to regulatory compliance and maintaining proper controls and records
C) Increasing IT spending
D) Effectiveness of core LOB applications

3. What is one of the challenges when working with unstructured information?

A) Hardware maintenance
B) Information governance and security
C) Centralized information is not available for analysis
D) Difficulty analyzing and revealing patterns in data

4. What percentage of CIOs is making plans to focus on mobility?

A) 84%
B) 27%
C) 5%
D) 50%

Solutions: