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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To plan the resources required to manage a release
B) To provide good-quality knowledge and information about services
C) To ensure that a service can be managed and operated in accordance with constraints specified during design
D) To design and develop capabilities for service management

2. What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A) What is the value on investment (VOI)?
B) How do we keep the momentum going?
C) How much did it cost?
D) What is the return on investment (ROI)?

3. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service operation
B) Service strategy
C) Continual service improvement
D) Service transition

4. Which process includes business, service and component sub-processes?

A) Service level management
B) Capacity management
C) Incident management
D) Financial management

5. Which processes ensure the targets in the underpinning contracts are appropriate?

A) Design coordination and service level management
B) Configuration management and service portfolio management
C) Service level management and availability management
D) Supplier management and service level management

Solutions: