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HP Selling HP Printing and Computing Services Sample Questions:
1. Which statement is true about Non IT managed businesses?
A) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
2. Which statement is true about Service Lines?
A) The R7 computer support line is available for consumers
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) All services lines are available for consumers who buy contractual services.
D) R4 Commercial support covers all business levels for workgroup printers.
3. How do services help customers?
A) Services help customers achieve their everyday business targets.
B) Services help customers maintain communications and trade with their customers and suppliers.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers configure business email on their cellular phones.
4. What makes selling services attractive to sales representatives?
A) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
B) Sales representatives are entitled to personal discounts.
C) Sales representatives earn additional income on sales related to contractual services.
D) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
5. Which statement is true about HP Services for Business Customers?
A) Travel and Accidental Damage Protection cannot be sold together.
B) Defective Media Retention service is available only for printers.
C) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D) Post warranty service is ideal for customers that plan long periods of time between product replacements.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |


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