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Understanding technical and functional aspects of Configuring Call Flows
The following will be discussed in Genesys GEO-807 exam dumps:
- Overview of Default Profile
- Email Schedules
- Overview of Default Schedule
- Email Operations
- Publish, import, and export a new Interaction Attendant configuration
- Default Auto Attendant set of menus and operations
- Structure of a Node
- Standard Inbound Operations
- Manage Voice Prompts
- Create and configure operations that comprise an Interaction Attendant menu
- Queue Operations
- Recognize and use the files and storage structure used by the Interaction Attendant
- Schedule Configuration
- Overview of Custom Profiles
- Overview of Interaction Attendant user interface
- Email Profiles
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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- There is a time limit of 120 minutes for the exam.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
Sample Questions
When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)
- KVM / USB Answer: B,C
- MSML
- ADSL
- NETANN
Which protocol is SIP Server using when in communication with Softswitch?
- T-Lib
- CTI protocol
- SIP
- Proprietary protocol Answer: C
Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?
- 101%
- 120%
- 150% Answer: B
- 130%
Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?
- To
- via
- contact Answer: A
- From
Which statements are correct?
- Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
- The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
- Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
- Genesys Media Server supports Treatments Answer: B
Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?
- c=IN IP 0.0.0.0
- m=audio 0 RTP/AVP hold
- C=INIP 192.168.1.199 Answer: D
- a=rtpmap:0 hold
- a=sendrecv
You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?
- 3
- 6
- 9 Answer: A
- 1
How is the Genesys SIP Server licensed?
- per Agent Answer: A
- per seat
- per any DN
- per running instance
What is the response to REFER when the REFER method is used?
- C NOTIFY Answer: A
- C ACK
- 202 Accepted
- 183 session in Progress
- 200 OK
What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)
- INVITE
- MESSAGE Answer: A,D
- REFER
- INITIATE
- PUBLISH
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routing & Call Processing | 20% | - Inbound/outbound call handling - SIP routing logic and strategies - ACD queues and routing points - Call classification and control |
| Monitoring & Troubleshooting | 15% | - Monitoring tools and metrics - Fault recovery and maintenance procedures - Log analysis and problem diagnosis - Common signaling and media issues |
| SIP Server Overview & Architecture | 25% | - Scalability and redundancy design - SIP Server components and modules - SIP protocol fundamentals and call flows - Deployment models and high availability |
| Installation & Configuration | 25% | - Software/hardware requirements - Integration with Genesys Media Server - Basic configuration and parameter settings - SIP Server installation and licensing |
| Integration & Interoperability | 15% | - Connection to third-party SIP endpoints - Integration with Genesys Framework - Media control and signaling management - Protocol translation and interworking |
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