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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A. SE11
B. SM31
C. SPRO
D. SM30
Question 2
You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
A. Test the failed update module in SM13.
B. Debug the failed update from SM13.
C. Execute the transaction once more.
D. Use SM13 to repeat the update for all records that belong to the transaction.
Question 3
Which tool analyzes program terminations? (Choose two)
A. System Log (SM21)
B. Dump Analysis (ST22)
C. Data Dictionary (SE11)
D. ABAP Editor (SE38)
Question 4
In the Service Desk, where can you search for SAP Notes?
A. Via transaction SNOTE
B. Via transaction SAP_NOTE
C. Via transaction SNOTE_SEARCH
D. Via the Tab SAP Notes in the message
Question 5
What is SAP Solution Manager Enterprise Edition? (Choose two)
A. A platform for realizing the value of SAP Enterprise Support
B. A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
C. An enablement program for SAP customers
D. An enablement program for SAP partners
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A | Question 3 Answer: A,B | Question 4 Answer: D | Question 5 Answer: A,B |
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