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Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Aim of the Certificate Exam
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Differentiate individual in a crowded job market
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Change Management | - Approval and risk management - Change types and workflows |
| Topic 2: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 3: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 4: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 5: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Topic 6: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 7: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 8: Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
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