SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
C) Upload to Microsoft Outlook add-in from Microsoft Excel add-in
D) Upload Microsoft Excel workbooks to SAP Cloud for Customer

2. Which functionality do you use to schedule a preventive service?

A) Maintenace plan
B) Work distribution rule
C) Visit planer
D) Resource scheduler

3. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) Live activity pane
B) CTI client server
C) CTI Client adapter
D) CTI desktop client

4. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) Warranty
C) Registered product
D) object
E) Product .

5. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Service request management
B) Knowledge Base
C) Service an repair
D) Communication for customer care

Solutions: