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Salesforce AP-212 : Loyalty Management Accredited Professional

AP-212 real exams

Exam Code: AP-212

Exam Name: Loyalty Management Accredited Professional

Updated: Aug 25, 2026

Q & A: 106 Questions and Answers

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Salesforce AP-212 Exam Syllabus Topics:

SectionWeightObjectives
On-Going Loyalty Management10%- Configure analytics, dashboards, and reporting
- Manage program updates and enhancements
- Monitor program performance and optimize
Strategies and Design16%- Assess business requirements and define loyalty solution
- Design loyalty program architecture and data model
- Design promotion lifecycle and engagement strategies
- Define points, benefits, and redemption processes
- Apply implementation best practices
Integration22%- Integrate with Salesforce CDP
- Integrate with Commerce Cloud
- Integrate with Service Cloud
- Connect to external systems using APIs
- Integrate with Marketing Cloud
Loyalty Program and Process Configuration52%- Configure permissions and security model
- Configure partner management and collaboration
- Set up currencies, points, and transaction processing
- Configure foundational program settings
- Set up tier models, qualification, and progression
- Define incentives, experiential rewards, and vouchers
- Manage member enrollment, profiles, and preferences

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A) Data Pipelines Base User
B) Rule Engine Designer
C) CLA Analytics Base Admin
D) Loyalty Analytics admin


2. A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A) Marketing Cloud MobileConnect
B) Marketing Cloud Mobile Push
C) Marketing Cloud Connect
D) Marketing Cloud Personalization


3. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) This functionality does not exist in Salesforce Loyalty Management.
C) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
D) Link a promotion to a campaign and associate a segment to the campaign


4. Which two actions should an Administrator execute when a tier is changed manually?

A) Assign Member Tier Benefits Action
B) Process Transaction Journals batch job
C) Process Member Benefit Action
D) Create a scheduled job to perform tier change.


5. What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

A) Reporting Enabled (Boolean)
B) Created Date
C) Current Member Count
D) Last Modified Date


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,C
Question # 3
Answer: A,D
Question # 4
Answer: A,C
Question # 5
Answer: B,D

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