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What is Microsoft 70-685 Exam
Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.
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How much cost pay for Microsoft 70-685 Exam
- The cost of the Microsoft 70-685 Exam is $165.
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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Microsoft 70-685 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identifying Cause of and Resolving Desktop Application Issues | 20% | - Troubleshoot application failures and crashes - Resolve software installation and compatibility issues - Manage application settings and permissions |
| Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Manage system recovery and data protection - Resolve hardware and driver issues - Troubleshoot system performance and stability |
| Identifying Cause of and Resolving Networking Issues | 23% | - Troubleshoot enterprise logon and authentication issues - Fix name resolution and DNS/DHCP issues - Resolve network connectivity and IP configuration problems |
| Supporting Mobile Users | 18% | - Support power management and mobile hardware - Manage offline files and synchronization - Configure and troubleshoot remote access |
| Identifying Cause of and Resolving Security Issues | 18% | - Troubleshoot User Account Control (UAC) and permissions - Resolve update and antivirus issues - Manage Windows Firewall and security settings |
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