Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Regions define the maximum bandwidth allowed per all calls to and from locations.
B) Regions define the maximum bandwidth allowed per call.
C) Locations define the maximum bandwidth allowed per call.
D) Locations define the maximum bandwidth allowed per all calls to and from locations.

2. In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

A) The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
B) There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
C) The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
D) The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.

3. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 7940
B) 8961
C) 6941
D) 9951
E) 7912

4. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Voice Gateways can be distributed at multiple locations.
B) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
C) The Cisco Unified Communications Manager cluster can be split between two data center locations.
D) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.

5. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
B) The system will operate as it did prior to failure.
C) The Call Router Side A will stay active, while Call Router Side B will go idle.
D) The Call Router Side B will stay active, while the Call Router Side A will go idle.
E) Both sides will go active.

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