Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya Agent Desktop
B) Avaya Contact Center Orchestration Designer
C) Agent Map
D) Avaya one-X® Agent Desktop

2. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
B) It proposes, communicates, and agrees upon the detailed solution.
C) It documents the details, and quantifies the cost.
D) It is the final Invoice that serves as the formal contract acknowledgement.

3. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Firefox 66.0 32 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Microsoft Edge 64 bit
D) Google Chrome 74.0 64 bit

4. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Callback Assist
B) Avaya Agent Desktop
C) Avaya IX ™M Workspaces
D) Avaya IX ™ Workplace

5. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Outbound ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC Multimedia ASIPP package

Solutions: