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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitoring and Troubleshooting | - System Monitoring
|
| System Architecture and Installation | - Platform Requirements
|
| Configuration and Administration | - System Configuration
|
| Maintenance and Support | - System Maintenance
|
| Workforce Engagement Solution Overview | - Solution Components
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?
A) It recorded management information.
B) It showed CTI metadata association.
C) It received CTI events.
D) It showed CTI statistics.
2. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
A) The installer log
B) The user log
C) The alarm status
D) The Audit viewer
3. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
A) WCapW32.exe
B) ScreenRecorder.exe
C) Wcapwlistener.exe
D) ScreenCapture.exe
4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) Wfm
B) eLearning
C) Coaching
D) Interactions
5. Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A) It allows application-level functionality configuration
B) It eliminates duplicate configuration if shares data
C) It is browser-based interface
D) User access is through the system Management desktop applications
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: A,C |
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