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How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
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What is the duration of the CRT-261 Exam
- Passing Score: 67%
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
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Salesforce Service Cloud Consultants CRT-261 Exam
Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Console and Productivity | - Service Console Configuration - Macros, Quick Text, and Lightning Productivity Tools |
| Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
| Knowledge Management | - Article Lifecycle and Data Categories - Salesforce Knowledge Setup |
| Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Service Cloud Concepts | - Customer Service & Support Fundamentals - Service Cloud Core Capabilities |
| Case Management | - Assignment Rules and Auto-Response Rules - Case Lifecycle and Routing - Entitlements and Milestones (SLA Management) |
| Omni-Channel and Routing | - Workload Management and Skills-Based Routing - Omni-Channel Routing |
| Service Channels and Integration | - Email-to-Case and Web-to-Case - CTI and Telephony Integration - Live Chat and Messaging Channels |
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