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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 3: Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Topic 4: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Topic 5: Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Topic 6: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 7: Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
B) Technician entries can only be changed in ERP itself
C) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
D) Approval of material. expenses. millages or time efforts is not yet implemented
E) Technicians entries are final and no adjustments can be done any more
2. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
A) Set the cloud permission 'sms' READ = TRUE
B) Define a business rule in the admin for the company
C) Open an account and prepay an sms-package from www.sms-boostercom.
D) Have a Twillio-Account with sms-send service active
3. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A) Customer feedback management
B) Parts logistics
C) Workforce management
D) Mobile field service execution
4. As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
A) Availability status
B) Work time pattern
C) Booked assignments
D) Missing skills
5. What is needed to design a checklist? Choose the correct answer.
A) You need a checklist designer license
B) You need to download Checklist designer from SAP
C) Checklist Designer needs to be installed in your ERP
D) The checklist template needs to be in status "Editing"
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: A,D | Question # 5 Answer: D |
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