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Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics
- Oracle Utilities Customer Care and Billing Fundamentals Bootcamp
- Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.
Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.
Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. It is recommended to prepare notes and practice 1z0-562 Exam exam dumps.
Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Oracle Utilities Customer Care and Billing 2 Essentials
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Scope
This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Brief Details
Following are the quick details related to the Oracle 1z0-562 Certification Exam
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
Exam type: Multiple Choice Questions
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Number of Questions: 70 Questions
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
Pass Score: 60%
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Duration: 120 minutes
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Exam Code: 1z0-562
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Billing, Payments & Adjustments | 20% | - Manage billing processes - Configure adjustments and payment plans - Process payments and overpayments |
| Topic 2: User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Topic 3: Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Topic 4: Collections & Field Activities | 15% | - Upload and manage field activities - Maintain service cycles and routes - Manage overdue debt and collections |
| Topic 5: Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Topic 6: Business Objects & Framework | 20% | - Use Oracle Utilities Application Framework - Configure business rules and bundling - Understand business object elements and lifecycle |
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