Oracle 1Z0-1038-21 : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) A leaf product's links are inherited from its parent product.
B) Product-category linking is independent of product-disposition linking.
C) Product-category linkingrestricts customers from searching on the Customer Portal.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Links can be automatically created to categories and dispositions based on answers an incidents.

2. How frequently does Oracle release a new version of a product?

A) Once in four months
B) Every month
C) Once in six months
D) Once in three months

3. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is triggered by an event that occurs on standard objects only.
B) It can be triggered by an event that occurs on community objects.
C) It is triggered by an event that occurs on the standard objects that are used by queues.
D) It is always triggered from business rules.
E) It is also known as the Object Event Handler.
F) It can be triggered by an event that occurs even on a custom object.
G) It is a PHP script that executes only synchronously.

4. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A) Look for the message in the receipt email body.
B) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
C) Submit an incident to customer care.
D) Run a message base report and search for the text string you want to change.

5. Which three actions can a guide branch out to?

A) Calling an add-in
B) Inserting another guide
C) Firing a named event
D) Calling a URL
E) Creating anincident

Solutions: