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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges - HP specialty media and paper |
| Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - HP Planet Partners recycling program - Sustainability and environmental impact |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Positioning Original HP supplies benefits |
HP Selling HP Supplies 2020 Sample Questions:
1. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?
A) HP Planet Partners
B) Earth9ll Recycling
C) Managed Print Specialist Premier
D) Closed-Loop Recycling
2. What advantage do Original HP PageWide cartridges provide?
A) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
B) They use proprietary algorithms to help determine print history and print behavior for specific printers.
C) They come with a lifetime replacement warranty.
D) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
3. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
B) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
C) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
D) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
4. According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
A) Original HP cartridges yield faster printing speeds with no wasted pages.
B) Original HP cartridges are more secure as a result of better packaging and supply chain control.
C) Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
D) Original HP cartridges are easier to install and recycle.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C |


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