EXIN ITIL : ITIL Foundation (V4)

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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice may involve the initiation of disaster recovery?

A) IT asset management
B) Service level management
C) Service request management
D) Incident management

2. Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A) Keep it simple and practical
B) Progress iteratively with feedback
C) Star: where you are
D) Think and work holistically

3. Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other

A) 2 and 3
B) 1 and 4
C) 1 and 2
D) 3 and 4

4. Which step of the 'continual improvement model' defines measurable targets?

A) how we get there?
B) Where do we want to be?
C) Where are we now?
D) What is the vision?

5. Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

A) problem
B) configuration item
C) change
D) risk

Solutions: