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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Relationship and Supplier Management | - Supplier management processes - Customer relationship management |
| Continual Improvement | - PDCA cycle in service management - Performance measurement and reporting |
| IT Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - Service management system requirements |
| Service Management Controls | - Information security in service management - Configuration and change management basics |
| Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
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