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Avaya 132-S-709.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Dialog Designer Implementation | 30% | - Call flow design and logic implementation - Application development and configuration - Media resources and prompt management |
| Topic 2: Integration & Advanced Features | 10% | - Speech recognition and text-to-speech setup - Database and web service integration |
| Topic 3: Avaya Voice Portal & IVR Architecture | 25% | - Integration with Avaya Aura Communication Manager - VoiceXML and CCXML standards - System components and deployment models |
| Topic 4: Testing, Troubleshooting & Maintenance | 15% | - Performance tuning and monitoring - Log analysis and fault isolation - Application testing and validation |
| Topic 5: Installation & Configuration | 20% | - Licensing and security configuration - Network and SIP trunk configuration - Server installation and setup |
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