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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
A) The ACCCM server Remote Desktop is disabled.
B) A live user has already logged in to CM using similar login credentials.
C) The ACCCM license file has expired.
D) The 5022/5023 portTelnet or ssh is disabled in CM.
2. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
A) The administrator did not check 'enabled' for the scheduledjob.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administratordid not assign a schedule to the job.
D) The administrator did notcreate a task for the job.
3. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?
A) The ACCCM server must be a member of the domain or a trusted domain.
B) Windows servermustbe 2008 R2 64-bit.
C) Provisioning servermust run with Administrative Domain Account.
D) The LDAP Port must be 636.
4. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
A) Microsoft SQLServer 2005Express Edition
B) Microsoft SQLServer2005StandardEdition
C) Microsoft SQLServer2005EnterpriseEdition
D) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
5. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?
A) The synchronizer can be used for initial data migration only.
B) Only the initial synchronization will be done from the Synchronizer windows application.
C) Only the initial synchronization will be done through the Web interface.
D) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |


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