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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Business Value of Salesforce UX - User Needs and Requirements Gathering - Research Methods and Tools - Salesforce UX Personas and Processes |
| UX Fundamentals | 16% | - Usability and Information Architecture - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next
A. Tell the customer they need to improve operations before anywork can be done
B. recommend field level validation to ensure users are entering the correct data
C. conduct a workshop with stakeholders to align on correct state and build consenses
D. lock the findings and move forward with presenting possible solutions
Question 2
What are two benefits of inclusive design?
Choose 2 answers
A. Extending access to more users
B. Removing the need for 508 compliance
C. Reducing friction for users in achieving their goals
D. Tailoring a solution to one type of user
Question 3
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure thebest end-user experience?
A. Mark all fields as required.
B. Include all potentially useful fields.
C. Group similar fields using sections.
D. Make field labels and API names identical.
Question 4
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?
A. Simple and innovative
B. Agile and efficient
C. Divergent and convergent
Question 5
Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers
A. Design AI that is seamless enough so the user does not notice.
B. Provide clear explanations of AI predictions or recommendations.
C. Collect as much data from the user as possible for a catered experience.
D. Document model cards to clarify intended context and use cases.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B,D |
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