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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Planning and Implementation | - Roles, responsibilities, and governance - Establishing SMS implementation plan |
| Topic 2: Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
| Topic 3: Service Lifecycle Processes | - Service design, transition, and operation - Service delivery and control processes |
| Topic 4: Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
A small organization that is implementing an ISMS based on ISO/lEC 27001 has decided to outsource the internal audit function to a third party. Is this acceptable?
A. No, the outsourcing of the internal audit function may compromise the independence and impartiality of the internal audit team
B. Yes, outsourcing the internal audit function to a third party is often a better option for small organizations to demonstrate independence and impartiality
C. No, the organizations cannot outsource the internal audit function to a third party because during internal audit, the organization audits its own system
Question 2
An employee of the organization accidentally deleted customers' data stored in the database. What is the impact of this action?
A. Information is not available to only authorized users
B. Information is modified in transit
C. Information is not accessible when required
Question 3
The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?
A. Establishing rules to control physical and logical access to Information and other associated assets
B. Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners
C. Conducting regular reviews of identified information and other associated assets
Question 4
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1. to detect (1)____________________________, Antiques should have implemented (2)
A. (1) Technical vulnerabilities. (2) network intrusions
B. (1) Intrusions on networks. (?) an intrusion detection system
C. (1) Patches. (2) an access control software
Question 5
Which of the following is NOT part of the steps required by ISO/IEC 27001 that an organization must take when a nonconformity is detected?
A. Evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere
B. Communicate the details of the nonconformity to every employee of the organization and suspend the employee that caused the nonconformity
C. React to the nonconformity, take action to control and correct it. and deal with its consequences
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |


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