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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 2: Service Management System (SMS) Requirements | 30% | - Planning and support
|
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?
A. 管理システムプロセスの要件
B. ビジネスに不可欠なサービスをサポートするもの
C. サービス管理の計画と実装のプロセス
D. スコープ内のすべてのプロセス
Question 2
1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?
A. 可用性管理
B. サービスレベル管理
C. キャパシティ管理
D. 構成管理
Question 3
できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?
A. 可用性管理
B. インシデント管理
C. 問題管理
D. ITサービス継続管理
Question 4
IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?
A. 変更管理
B. 構成管理
C. リリース管理
D. 資産管理
Question 5
明確に定義されたプロセス構造には何を含める必要がありますか?
A. 統計的サポート
B. 機能
C. タイムライン
D. 期待される結果
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
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