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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Story Development | 20% | - Define acceptance criteria for user stories - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
| Topic 2: Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Topic 3: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Manage requirements traceability |
| Topic 4: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders |
| Topic 5: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities |
Salesforce Certified Business Analyst Sample Questions:
Question 1
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?
A. Continue the requirements workshops and hope the salesforce become more responsive.
B. Shift focus to the support team since they are proactively providing requirements.
C. Put extra effort into following up with the sales team ... requirements.
Question 2
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
A. Missing test result details
B. Missing test org access details
C. Missing test script details
Question 3
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?
A. Contact
B. Sales rep
C. Service rep
Question 4
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
A. Heat Map
B. Journey Map
C. Process Map
Question 5
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
A. Document the current state, email it to attendees with an agenda, and propose the future state.
B. Identify persona, document the current state, and purpose the future state.
C. Document the current state, offer a survey to stakeholder, and propose the future state.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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