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7497X Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 7497X exam dumps will include the following topics:
- Considerations for Resolution
- Analyze & Troubleshoot the Avaya Oceana Core Solution
- Best Practices
- Understand Known Issues
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routine Maintenance & Data Management | 10% | - System health checks and updates - Omnichannel DataStore maintenance - Backup and restore of Oceana core |
| Troubleshooting Core Oceana Solution | 30% | - Identify and resolve common failures - Analyze system logs and alarms - Known issues and resolution best practices |
| Avaya Oceana Solution Architecture & Components | 20% | - Core Oceana components and services - Interactions and interfaces between modules - Integration with Avaya Aura and third-party systems |
| Troubleshooting Omnichannel Communication Channels | 25% | - End-to-end media path validation - Email, Webchat, and SMS channel tracing - Voice call flow analysis and troubleshooting |
| Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
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