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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony Features & Call Handling | 20% | - Mobility and remote worker setup - User features and permissions - Call routing, hunt groups and voicemail |
| Topic 2: IP Office System Architecture & Installation | 20% | - Hardware components and platforms - Network requirements and planning - Software installation and licensing |
| Topic 3: Maintenance, Troubleshooting & Support | 15% | - Monitoring and diagnostics tools - Common fault resolution - Backup, restore and upgrades |
| Topic 4: System Configuration & Basic Setup | 25% | - Manager and Web Manager access - Dial plan and routing rules - User, extension and trunk configuration |
| Topic 5: Advanced Features & Applications | 20% | - IP Office Contact Center overview - Third-party integration - Voicemail Pro and Unified Messaging |
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